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Last Updated: September 4, 2026
Thank you for shopping with Puffy CBD. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Puffy CBD, you agree to the terms of this Shipping Policy.
Orders are typically processed within [1–3 business days] after payment is successfully received and approved.
Business days are Monday through Friday, excluding federal holidays and other days on which our fulfillment partners or carriers may be closed.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may be longer during:
Holidays;
Promotional events;
Product launches;
Periods of unusually high order volume;
Severe weather or carrier disruptions; or
Compliance, payment, or age-verification reviews.
Processing time is separate from shipping transit time.
Available shipping options and estimated delivery times will be displayed at checkout when available.
Typical delivery estimates may include:
Standard Shipping: [3–7 business days]
Expedited Shipping: [2–3 business days]
Delivery times are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier, actual delivery times may be affected by circumstances outside our control.
Shipping charges are calculated and displayed at checkout.
Shipping rates may depend on factors such as:
Delivery destination;
Order weight;
Package size;
Shipping method; and
Carrier rates.
We may offer free shipping promotions from time to time. Any such promotion may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other conditions.
Certain Puffy CBD products may be subject to age restrictions.
Where required by law or our policies, we may use age-verification measures before accepting, processing, or delivering an order.
You may be required to provide accurate age or identity information.
Orders may be delayed or canceled if age verification cannot be completed.
Where applicable, an adult signature may be required at delivery.
Once your order ships, you may receive an email or other notification containing tracking information.
Tracking information may take up to [24–48 hours] to update after the carrier receives the package.
Puffy CBD does not control carrier tracking systems and cannot guarantee that tracking information will update in real time.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible at support@hi-puffy.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Puffy CBD is not responsible for delivery failures caused by incorrect, incomplete, or outdated address information provided by the customer.
Additional shipping charges may apply if an order must be reshipped.
If tracking information shows that your order has been delivered but you cannot locate it, please:
Check the delivery area around your property;
Ask household members or neighbors;
Check with your apartment office, front desk, mailroom, or property manager where applicable; and
Contact the shipping carrier.
If you still cannot locate your order, contact us at support@hi-puffy.comwithin 14 days of the reported delivery date.
We will review the circumstances and may assist with a carrier claim where appropriate.
Puffy CBD is not responsible for theft or loss occurring after a carrier confirms delivery, except where otherwise required by law.
If your order arrives damaged, please contact us at support@hi-puffy.com within [48 hours / 3 days] of delivery.
Please include:
Your order number;
A description of the damage;
Photographs of the shipping package;
Photographs of the damaged product; and
Any other information reasonably requested.
Please retain the packaging until your claim has been reviewed.
Approved claims may result in a replacement, refund, or other resolution at our discretion and in accordance with our Refund Policy.
If your order contains a missing or incorrect item, contact us at support@hi-puffy.com within [3–7 days] of delivery.
Please include your order number and details regarding the issue.
We may request photographs of the package and its contents before issuing a replacement or other resolution.
Puffy CBD is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control, including:
Severe weather;
Natural disasters;
Carrier network disruptions;
Labor disputes;
Government actions;
Transportation interruptions;
Peak holiday volume; or
Incorrect delivery information supplied by the customer.
We will make reasonable efforts to assist customers with shipping issues, but we cannot guarantee carrier performance.
Packages may be returned to us because of:
An incorrect or incomplete address;
Failed delivery attempts;
Refusal of delivery;
Failure to collect a package;
Age-verification failure; or
Carrier restrictions.
If an order is returned to us, we may contact you to arrange reshipment.
Additional shipping fees may apply.
Original shipping charges may be non-refundable unless otherwise required by law or stated in our Refund Policy.
Federal, state, and local laws concerning hemp-derived CBD and cannabinoid products may change over time.
As a result, Puffy CBD may restrict or discontinue shipment of certain products to certain jurisdictions without prior notice.
We may cancel an order if we determine that shipment may violate applicable law or carrier requirements.
If we cancel an order for this reason after payment has been collected, we will issue a refund for the canceled portion of the order.
We [do / do not] ship to P.O. boxes.
We [do / do not] ship to APO, FPO, and DPO addresses.
Certain shipping methods, age-restricted products, or signature-required deliveries may not be available for these addresses.
Because laws concerning CBD and hemp-derived products vary significantly between countries, we may refuse international orders at our discretion.
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
We are not responsible for shipments delayed, seized, rejected, or destroyed by customs or other governmental authorities where permitted by law.
If you need to cancel an order, contact us immediately at support@hi-puffy.com.
We cannot guarantee that an order can be canceled once processing or fulfillment has begun.
Orders that have already shipped cannot generally be canceled and may instead be subject to our Refund Policy.
For questions regarding shipping or delivery, contact:
Puffy CBD
support@hi-puffy.com
